Once you have placed an order via our website you will immediately receive a confirmation email. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made.
For all orders addressed to locations within Singapore:
For orders addressed to international locations outside of Singapore:
Please refer to the information listed on each product page for the estimated shipping days for each country.
You will receive an email with the relevant shipping details (including the delivery tracking code, if applicable) once the parcel has been shipped out from our warehouse.
Please also note that the actual delivery timing on the date of delivery will be dependent on the schedule of third-party fulfillment services.
All international orders are also subjected to value-added tax (VAT) and additional customs fees upon delivery. These fees are determined by the respective customs officials and are the responsibility of the buyer. It is at the sole discretion of custom agents to release your international parcels and there is a possibility that the delivery of your parcels may be delayed due to customs clearance.
You may return an item purchased from our website within 21 days from the date of delivery*.
To return an item, please refer to the following:
* Please note that we will not be responsible for postage costs incurred in the process of returning. We recommend using a trackable and insured courier service to ensure the successful delivery of your return. If the item is fragile, kindly note that the return will not be successful if there is any breakage upon arrival at our address.
* Only regular priced items may be returned, unfortunately sale and discounted items cannot be returned.
Please contact us immediately at [email protected] or +65 8135 4560 (messages via WhatsApp are welcome) with the following details within 14 days from the date of delivery if your item is found to be damaged or incorrect:
Once we have ascertained that the item is already damaged upon arrival, a full refund in cash or store credit (at your preference) will be given.
For incorrectly shipped items, we will cover any return postage costs. Once we have received the returned parcel and verified that the returned items are in good condition, we will process the return and ship out the correct items to the stated shipping address.
* Kindly note that we will not be able to process any refund if photos of the damaged item cannot be produced.
All products listed under ‘SHOP’ should be in stock. Very occasionally, we may run out of stock for a particular product unexpectedly and if this happens, we will refund you. If the item is due to come in within the week, we will ship your order the same day our stock arrives. Any later, you will be notified and refunded.
We accept Visa® and MasterCard® credit cards / debit cards, as well as payments via PayPal.
Yes, we do provide a physical receipt for all orders made on our website. The receipt will be included in the parcel and shipped out together with your purchased item(s).